»NetSupport DNA Helpdesk 2.1

Publisher's Description:DNA Helpdesk is a powerful yet user-friendly helpdesk application. DNA Helpdesk is a fully Web based solution providing detailed recording and tracking of user Help Requests. Features include: automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Structured notes history for a ticket with source identifiers for each additional entry within the ticket. Optional hardware and software inventory and remote control. Streamlined creation of a solutions database to aid future help requests. Ticket logging with customizable categories for easy input. Real time corporate status reports--total calls, status, and average resolution time, history by user for all previous requests.Version 2.1 now includes multilingual support for English, German, French, Spanish, and Italian.

Rating			License	$995.00
Editor Rate	Not Rated		Limitations	30-day/2-operator/50-user trial
Downloads	46		Requirements	Windows 95/98/Me/NT/2000/XP/2003 Server, Internet Information Services 4.0
Publisher	NetSupport		File size	55.52MB
Date added	October 30, 2006, 2:03 am		Alternate download links...

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